I know, when we say "operations" it makes you want to take a nap.  BUT! Having a strong foundation of policies and programs is vital to the success of your venue. Below are a few examples of procedures/programs we tackle.

  • Vendor Partner and Referral Program
  • Day of Documents (forms, evaluations, handbooks)
  • Emergency Action Procedures
  • Delivery/Load in-Out procedures

Evaluations and Reporting

If you cannot measure it you cannot improve it. First off, we are looking for what are referred to as KPIs. Key Performance Indicators (KPIs) are the critical (key) indicators of progress toward an intended result. KPIs provides a focus for strategic and operational improvement, create an analytical basis for decision making and help focus attention on what matters most. We work with you to identify your venues KPIs - then we measure data to see if we are on track and what changes need to be made.